Terms and Conditions
REQUEST QUOTE
1. Goods being Sold
1.1 Every sale is considered a business-to-business contract. If you are making a personal purchase for yourself please note that you will not be covered by the consumer Distance Selling Regulations (DSR’s). Therefore we are not obligated to offer refunds or accept returns even if items are unused
1.2 We always aim to ensure all the product information on this website as accurate as possible. All product images are for illustrative purposes and very occasionally you may find that the dimensions, colors and features may differ once the product has been delivered to you. While we make the utmost effort to make sure that the product image and description reflect the real product, there can be a difference for varying reasons such as product re-development and manufacturing methods. Atlas Ics Ltd is not liable for any inaccuracies.
1.3 Before signing to accept the delivery you must make sure that the product delivered is as originally described. Signing the delivery note means you are accepting that the product delivered is as originally described at our website.
2. Pricing and Payment
2.1 All prices listed are subject to the addition of VAT at the standard applicable rate.
2.2 Prices are correct at the time of listing and may be subject to change without prior notice.
2.3 Occasionally an error may cause product price/description to be incorrect, in which case Atlas Ics Ltd shall be under no obligation to honor the incorrect price.
2.4 All orders placed with Atlas Ics Ltd may be subject to further credit or security checks.
2.5 There may be price differences between the Atlas Ics stores and the products on the website. In these cases, the environment in which the customer is located will be taken as a basis.
3. Delivery
3.1. Delivery as standard is a kerbside delivery to a ground floor site. In most cases, this will be between the hours of 8.30 am and 6.30 pm but the courier may call you outside of these hours. This does not include unpacking and positioning, which must be done by the customer. Drivers will be unable to assist with the unpacking process due to liability insurance regulation.
3.2. All deliveries are made to KERBSIDE ONLY at the nearest access point unless an “Unpack and Position” or other services, at an additional cost, has been requested. (This service requires clear, flat access otherwise the delivery will default to kerbside only).
3.3. Deliveries are carried out by a third-party courier company arranged by the manufacturer however we remain your main point of contact.
3.4. Expected delivery time frames are shown on product pages but may be subject to change due to stock availability or if any additional security checks are necessary. We do as much as possible to ensure that products are delivered to you on time and that you will receive them by the estimated delivery date on the website. However, Atlas Ics Ltd is not liable for any delays.
3.5. Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. We will not take any responsibility for any costs incurred as a result of arranging this in advance of delivery.
3.6. Atlas Ics Ltd is not liable for any lost profits or business interruption that may have directly, indirectly, or incidentally arisen from a delivery delay of the order. It is the customer’s responsibility to plan and prepare for such instances.
3.7. The Customer is responsible for ensuring that all items will fit onto or within the premises. You (the Customer) are advised to check all entry door dimensions to ensure the product will fit onto or within the site. Any charges caused by an aborted delivery due to this will be passed onto the Customer.
3.8. We will charge a redelivery fee if no one is available on site to take delivery of the goods.
3.9. Prior to dispatch from our warehouse, Atlas Ics must be made aware of any restrictions that may affect the delivery in any way, such as weight limits, access limitations, or pedestrianized zones.
3.10. All delivery times given are estimated and they are quoted in terms of normal working days. It is very important to note that delivery times may be affected by factors beyond our direct control.
3.11. Should Atlas Ics Ltd be in a situation where they are not able to fulfill delivery of all products in an order, Atlas Ics Ltd shall be entitled to perform a partial delivery of the order, without prior notification to the customer. In cases where Atlas Ics Ltd is not able to deliver the remaining products of a partially delivered order within a reasonable time frame, the remaining payment can be subject to a refund to the customer without prior notice.
3.12. Every effort is made to ensure that the correct item is sent, however, if you do not receive the correct item you must report this within 24 hours of delivery. If you intend to return an item, please note returns can only be accepted within 14 days of delivery, in the original unused condition and the original packaging.
3.13. Unless otherwise stated, delivery is approximately 5-10 working days.
3.14. This will be a one-man crew, pavement drop, between 8 am & 6 pm. A book in the call will be made on the day of delivery by the driver on the number you have supplied. The delivery will be made regardless of whether the phone is answered or not. Please make sure you supply the correct phone number. If no one is on-site to receive the goods when delivery is made, it will be aborted, and charges may apply.
3.A Unpack and position terms and conditions
3.A.1 Doors for all entrances should be measured accordingly this is the customer’s responsibility before delivery is made.
3.A.2 During unpacking and positioning your appliance it’s the customer’s responsibility to make sure that there is free movement within the business premises.
3.A.3 During un-packaging and positioning Atlas Ics will not be responsible for any damaged goods as it is the customer’s responsibility to receive appliances and goods accordingly Two terms and conditions .
4. Cancellations
4.1 Orders are processed from an external warehouse.
4.2 Order cancellation instructions must be given in writing.
- Any order canceled within the first hour following payment of the order will be charged a 5% cancellation fee. After the first hour following payment of the order, a restocking fee of 30% will be charged.
- If you wish to cancel your order on any other day following the day order was placed, 30% restocking fee and a two-way courier fee will be charged. Courier fee will depend on the nature of your order.
4.3 Return delivery charges are as follow:
- For each parcel-sized item in your order up to 30kg in weight, you will be charged 10GBP + VAT.
- For each pallet-sized item in your order over 30kg in weight, you will be charged 50GBP + VAT.
4.4 Refused Deliveries. If you do not cancel your order in writing but refuse the delivery since the order has been dispatched same terms listed in 4.2 will apply.
5. Damaged Shipments
5.1 Your goods are covered with our goods in a transit insurance policy.
5.2 Products delivered on pallets.
Products delivered on pallets will be delivered to you with a company that is a TPN or Fortec pallet network member. The delivery driver is instructed to wait for 10 minutes for you to carefully check the goods for transport damages by removing the packaging material of the ordered product. You should inspect the product itself and report damages only if the product itself is damaged. Reporting damages on packaging material is not acceptable.
Please carefully check the goods before signing for delivery. If you find any damages please refuse the delivery and we will exchange the damaged product. If you accept and sign for the delivery, this means you are accepting the order in good condition and the insurance policy will not cover the transport damages you will want to claim. Signing unexamined is not acceptable.
In the event that the driver will not wait for you to inspect the goods, please refuse the delivery and we will rebook delivery. Once signed as damaged, you must report any damage to Atlas Ics Ltd via email within 24 hours to make a claim.
Should you not sign the goods as damaged and upon later inspection finds that the item is indeed damaged, you will need to report this to us via email within 24 hours of receiving the goods.
We offer to replace the damaged item or issue a refund provided that the item is returned back to our warehouse at the customer’s own cost and transport risk. There is also an added fee of £120+VAT that the customer needs to pay for administrative fees and delivery charges.
5.3 Products delivered by parcel service companies as parcels.
Products delivered as parcels will be delivered to you with a parcel service company which is either DHL, Tuffnells or DPD. The delivery driver will not wait for you to check the goods for transport damages
In the event that you find the product damaged in transit, you must report any damage to Atlas Ics Ltd via email within 24 hours to make a claim. Then will be able to collect the product and exchange it. If we do not receive an email within 24 hours, your claim for transport damage will be rejected.
5.4 Photographic proof of the damages needs to be provided via email.
5.5 Please keep all of the packagings of the product. This will be required to safely return the item. Products without original packaging will not be accepted back.
ALL damaged shipments must be sent to:
Atlas Ics Ltd
- Unıt 7, 10 Advent Way, Edmonton Trade Park, N18 3AJ
6. Returns
6.1 Goods sold may be returned at the customers own cost and transport risk for a refund providing the product(s) are unused and in their original packaging. The restocking charge for returned items is 30% of the full invoiced amount. A return form must be requested from our customer support team. This form needs to be filled out and emailed back to us. The same form also needs to be attached to the product being returned for identification.
ALL returns must be sent to:
Atlas Ics Ltd
- Unıt 7, 10 Advent Way, Edmonton Trade Park, N18 3AJ
We will not accept any returns at our East London location.
No goods are accepted for return after 14 days.
Please note, once an order has been placed and dispatched to our warehouse the 30% restocking fee will apply.
Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order. Refunds will be made within 7-14 days after being approved by the customer service department.
7. Refund Policy
A refund request needs to be approved by our customer service department. The evaluation will be made according to the terms and conditions listed here and once the refund is approved, refunds will be made within 7-14 days.
8. Disputes
Please note that if you provide untrue information to your payment provider or the bank regarding the cancellation procedure followed, we reserve the right to commence legal proceedings without further notice at which time we will seek to recover our costs, damages and interest on the outstanding amount.
9. Installation and Usage of the Goods
The Customer needs to ensure that all power supplies, water and gas connections are appropriate for the goods supplied. All gas-powered goods must be fitted by a GAS SAFE approved fitter and all electrical goods by a qualified fitter. Atlas Ics Ltd will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or installation.Atlas Ics Ltd reserves the right to ask for the installation and service engineer reports for warranty claims.
10. Warranties and Liability
If an item is not working on delivery or within 14 days from the invoice date, we will exchange the item or refund the price paid. It is the customer’s responsibility to report such failure in writing with supporting evidence such as the initial installation report of a qualified engineer, photos or video if required within this timescale. Warranty will be rejected for commercial products not installed by a qualified engineer. After 14 days from the invoice date, normal terms of warranty will apply.
The warranty stated is a 12-month parts only warranty and no labour or engineer costs are covered.
A parts only warranty allows you to use your own sourced fully qualified engineer (at your own cost) to assess the problem. This must be followed by a full engineers report sent back to ourselves, which we will then forward onto the product manufacturer. Any warranty claims requested without a qualified engineer report will be rejected Once approved by the manufacturer the parts required will be sent to your desired location. The manufacturer requests that the defective parts are to be sent back for the repair of the unit. Failure to send these defective parts back is unacceptable and will result in a full invoice for the replacement parts.
At our discretion, if we choose to cover the products with Back to Base warranty, the buyer is responsible for the cost of sending the product back to our warehouse and sending it back to the buyer after being repaired.
Atlas Ics Ltd is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a faulty or defected unit. It is the customer’s responsibility to plan and prepare for such instances.
By agreeing to purchase, the Customer agrees to our Warranty Terms & Conditions which can be accessed at any time but may be subject to change.
Important information for disputes: Please note that if you provide untrue information to your payment provider or the bank regarding the warranty procedure followed, we reserve the right to commence legal proceedings without further notice at which time we will seek to recover our costs and interest on the outstanding amounts.
11. Termination
Atlas Ics Ltd reserves the right to cancel or suspend any order where payment has not been received or in which payment has failed subject to credit checks or otherwise.
12. WEEE Directive
As a distributor of commercial catering equipment, we are committed to the protection of the environment and the implementation of the WEEE directive. The most practical way to carry out this system is to offer our customers a collection and disposal service at the end of the equipment’s life cycle. Due to the nature of this system, extra charges will be incurred if you (the Customer) choose to opt for this service.
13. Terms and Conditions of Website Usage
By using this website you agree to these terms and conditions.
14. Age Requirements
To order a product there is a minimum age requirement of 16 years, by ordering you confirm you are of the required age.
15. Disclaimer
Whilst Atlas Ics Ltd has taken all reasonable care in the preparation of the contents of this website; some information has been supplied by third parties and is reproduced in good faith. Atlas Ics Ltd disclaims as to the accuracy of the information supplied by third parties or for apparent errors and omissions.
16. The Company
This website is wholly owned by Atlas Ics Ltd.
